Honest by design.
DTEX Family is built to help families talk, not to watch in secret. Here’s exactly what it does, who can see what, and how long it’s kept.
Six things we’ll always do
Never hidden
Your child sees a notice in words for their age, and the DTEX Family shield is always by the clock. There is no secret mode.
No keystrokes, camera or microphone
DTEX Family never records keystrokes or directly reads file contents, and never uses the camera or microphone.
Encrypted
Pictures and the text read from them are encrypted on the computer and in your family’s account.
Deleted on time
Pictures and their text are kept for 7, 14 or 30 days — you choose. App notes are kept for up to 12 months.
Not on your account
Pictures are never taken on parents’ accounts, or while a computer is idle, locked or paused.
Support can’t look
DTEX support can help with your computers and account, but can’t see names, activity, pictures or the text in them.
The same facts you get, in their words
The first time DTEX Family runs, your child sees a short notice about exactly what it does. Teens get the full detail; younger children get simpler words. If what it does changes — for example, you turn pictures on — they see the notice again.
- What my parent can see is one click away for teenagers, on their computer
- They see your answer and note when they ask for something
- Every notice ends with where to turn if something online worries them
Your family’s information stays with your family
| Who | What they can see | Can they change settings? |
|---|---|---|
| You | Everything recorded for your family. | Yes |
| A co-parent you invite | Everything you can see, and they can answer requests. | Only if you allow it |
| Your child | What is recorded about them (teenagers can read it in What my parent can see on their computer), and your answers to their requests. | No |
| DTEX support | Your computers and account details, so they can help you. Not names, activity, pictures or the text in them. | No |
| DTEX AI | Only what it needs to check for the risks you chose, and only after you agree. | No — it never changes anything on a computer |
AI that explains, never judges
DTEX AI helps you notice what matters without reading everything yourself. It works for you, within limits you set.
- Off until you agree, and only for activity recorded after that
- You choose the risks to look for, for each age group
- Notifications describe what appeared on screen; they never label your child
- It never blocks, pauses or changes anything on a computer
If something worries your child
Every notice tells your child where to turn if something online worries or upsets them: a parent or another adult they trust. Younger children are also told they’re not in trouble. DTEX Family is there to start those conversations.
If a child is in immediate danger, call your local emergency number.
The details
Read the full policies, or see how DTEX looks after data across all its products.